Refund & Cancellation Policy

Enrolment cancellation / withdrawal / deferral / amendment

Students who wish to withdraw/cancel/defer/amend their course are required to complete a Course Withdrawal Amend form.

Student Transfers

a) Transfer to another “Course date” – Students are able to transfer to another course date, providing they make a request in writing a minimum of one week in advance. The transfer is subject to course availability.

b) Transfer to another “Course” – Should a student wish to transfer to another course, they need to make the request in writing a minimum of one week in advance. The transfer is subject to course availability.

c) Transfer to another “Delivery mode” – Should a student, enrolled in a course, wish to transfer to another “delivery mode” for the same course they are able to do so providing they make a request in writing a minimum of one week in advance. An administration fee is applicable for all transfers to another course delivery mode.
The transfer is subject to course availability. Should a student wish to transfer to another delivery mode and does not provide written notice at least one week in advance, the student forfeits the full course fee.

d) Transfer to another “Student” – Prior arrangement no later than one week prior to the course. An administration free is applicable for all transfers to another student.

Healthguard First Aid Cancellation of courses

Healthguard First Aid reserves the right to cancel a course if insufficient enrolments are received prior to course commencement. Students already booked in these courses will be notified. If a course is cancelled, a full refund of all monies paid by a student for the course will be made within seven (7) days. Healthguard First Aid has financial safeguards in place to ensure that all pre-paid fees are available for refund in the case of cancellation by Healthguard First Aid.

 

Refund Policy

Payment of all refunds, to students who are entitled to a refund, are in accordance with the following refund policy.

Healthguard First Aid will strive to maintain its highly competitive fee structure, as well as its fair and equitable refund policy.

a) Payment of all refunds is made within one week (seven days) of application for refund.

b) With regard to all withdrawals, Healthguard First Aid will firstly encourage a student to enrol on another course date, prior to processing refund applications.

c) Written notification of withdrawal from a training program must be provided by a student to apply for a refund for a course. This may be via letter, email or the completion of the refund form.

d) There is no refund applicable where a student has commenced their course/unit.

e) There is no refund to participants who do not obtain their qualification after assessment.

f) There is no refund for recognition of prior learning assessments after enrolment, where Recognition resources and services have been supplied to the student.

g) Healthguard First Aid does not accept liability for loss or damage suffered in the event of withdrawal from a course by a student.

h) Healthguard First Aid provides a full refund to all students, should there be a need for Healthguard First Aid to cancel a course. In the first instance Healthguard First Aid will (where possible) provide an opportunity for the student to attend another scheduled course.

i) If Healthguard First Aid cancels a course, students do not have to apply for a refund, Healthguard First Aid will process the refunds automatically.

j) Refunds for cancellation of enrolments in individual courses are granted on a sliding scale:.

 

Reason for Refund Notification requirements   Refund
Student withdraws In writing, eight (8) calendar days or more prior to the course commencement   100% of the course fee (paid by the student)
Student withdraws In writing, within seven (7) calendar days prior to the course commencement.   75% of the full course fee (regardless of how much the Student has already paid)
Student withdraws In writing, less than 24 hours prior to course commencement.   Nil Refund
Student withdrawn from the course by Healthguard First Aid After course commencement, due to inappropriate behaviour   Nil Refund
Course cancelled by Healthguard First Aid     100% of the course fee (paid by the student)
A fee equal to 25 % of the full fee is charged where cancellations occur within seven (7) days before commencement of an enrolled course or assessment
Fees are refunded in full where the student submits in writing reason for withdrawal, eight (8) days or more prior to commencement of an enrolled course or assessment

k) Refunds for cancellation of enrolments in full qualifications are subject to the following refund formula.

 

Fee Type Description Fee $$
Enrolment cancellation fee RTO administrative processes for processing of enrolment, reporting and other administrative actions related to cancellation $150.00 per qualification
Unit Fee – Commenced For all individual units commenced/attended/ completed from within the qualification /Accredited course Full Unit fee payable by the student Nil Refund
Unit Fee – Not Commenced For all individual units NOT commenced/attended/ completed from within the qualification /Accredited course Full Unit fee paid by the student is Refunded

Commencement dates